Shipping policy
Order Processing
-
All orders are processed within 1–3 business days.
-
Once your order is placed, our fulfillment partner CJ Dropshipping handles packaging and dispatching.
-
Orders are not processed on weekends or public holidays.
Shipping Times
Shipping times vary depending on your location.
Average delivery timeframe:
-
United States: 7–15 business days
-
United Kingdom: 7–15 business days
-
Europe: 7–20 business days
-
Canada & Australia: 10–20 business days
-
Other Countries: 10–25 business days
Please note: Shipping times may vary due to customs delays, high order volume, or carrier issues.
Shipping Confirmation & Tracking
-
Once your order has been shipped, you will receive an email with your tracking number.
-
Tracking information may take 24–72 hours to update.
-
Orders fulfilled by CJ Dropshipping may ship in multiple packages depending on product availability.
Shipping Costs
-
Shipping fees, if applicable, will be calculated and displayed at checkout.
-
We offer free shipping promotions occasionally — check the homepage for updates.
Customs & Import Fees
-
Some international orders may be subject to customs duties or taxes.
-
These charges are the customer’s responsibility and vary by country.
-
AutoViva is not responsible for delays caused by customs.
Wrong Address Disclaimer
-
Please ensure your shipping address is correct before completing your order.
-
If you entered the wrong address, contact us immediately.
-
Once the order is processed by CJ Dropshipping, we may not be able to modify it.
Lost or Delayed Packages
-
If your package seems delayed, please allow extra time due to international processing.
-
For missing or severely delayed packages, contact us at [your support email], and we will assist in opening a claim with CJ Dropshipping.
Contact Us
If you have any questions about your order or our shipping process, reach out anytime at:
📧 vanessayap1016@gmail.com or contact us at 1577 Varona Street, Manila, PH-00, 1012, PH
